Professional cleaning and restoration for smoke damage
From getting an expert assessment of works and costs for your insurance company to completing property damage repairs, Allpropertyclaims is an established specialist providing an end to end service for homeowners who are about to make an insurance claim.
Do you have damage from smoke?
If you’re reading this you would’ve probably contacted your insurance company already. Depending on how severe your fire was you may still be living in the property or may have moved to alternative accommodation. Your insurer may have appointed a loss adjuster or alternatively they may have asked you to obtain quotations to put everything right again.
Your insurance company may have been very helpful and they may have set out a plan of action. On the other hand quite apart from the shock of having a fire damage your property and possessions you may be frustrated if the insurance company is dragging their feet.
What are your options?
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You can put yourself in the hands of the insurer and persevere
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You can appoint a traditional loss assessor to obtain a cash settlement and deal with the building and restoration on your own
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You can appoint us
What do we do and why do people appoint us?
We hold your hand from professionally assessing the damage ( not just what you can see) right through to negotiating ALL of the required works with your insurer AND doing all of the restoration and building work OURSELVES – not with a third-party. People come to us because they need all these three things.
We provide a very detailed assessment which includes absolutely everything from specifying cleaning and restoration work, electrical work, electrical re-cabling, plumbing and central heating checks and repairs, assessment of structural damage such as floor and ceiling joists, full specifications for the replacement of floors, joinery and woodwork, specification and building out of kitchens, bathrooms, replacement of plasterboard ceilings, renders and plasterwork, decorative cornices, wallpaper finishes, and decoration. In short we can specify how to put a home back to pre-loss condition starting from scratch. Not all fire incidents need all of this but if it’s needed we can do it. We don’t just do large fire claims, we will consider every type of fire claim.
Our staff know how to deal with tough insurers and tough loss adjusters. We speak their language. We remind them what the Financial Conduct Authority requires from an insurance company when they are dealing with a policyholder’s claim. Our people are expert at understanding contracts and policy wording. They are familiar with consumer law and the insurance conduct of business sourcebook commonly referred to as ICOBS. This is a rulebook which governs the insurance companies should behave. Our contract managers understand all of the operations and sequencing in a building project and can explain expertly why something should be done and why it should cost what it does. We will also liaise with the insurer to get you the best standard of alternative accommodation should this be needed. This is all crucial when it comes to negotiating with insurers. Remember they want to reduce the size of the claim and minimise the real damage which has occurred. This poses a real risk to getting your home back to the way it was. We will never allow that risk to become reality. The cornerstone of our company is to ensure that the TCF principle is upheld at all times : “ Treating Customers Fairly”.
Building works are always complicated require a lot of attention to detail and control. Our contracts managers observe this process on a daily basis by requesting photographs from site pretty much every day. If necessary we will arrange meetings with workmen on site to make sure that everything is proceeding smoothly. If something is not quite right or you’re unsure, we are at the end of the phone and if necessary will come and meet you personally. Our sole mission is to provide the best possible service and customer care to the best of our ability.
We do not charge any fees if you appoint us and we agree to take you on as a customer. We simply cover our costs from the margin we make on the building works as any principal contractor would do if they were undertaking a building and restoration project. But we will only do works once the insurance company has agreed to the works and the costs. There is no question of charging you for the building and restoration works. Effectively this means that you are getting all our in-house assessments, our time in meetings with surveyors and loss adjusters, our skill in negotiations with insurers and loss adjusters over several hours free of charge and at our risk.
People appoint us because they’ve heard of us from our other satisfied customers or have seen our reviews. A large amount of our business is repeat.
Homeowners come to us because we do everything and provide the highest standard of customer care available.
FAQs
We can add value if ANY of the following apply to you:
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You have never made an insurance claim before and the insurance company is not being particularly responsive or quick
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You’re not completely sure of what you’re entitled to in an insurance claim and suspect that the insurer will not act completely in your interest
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You are not confrontational but at the same time don’t just want to take what the insurer will offer you
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You have dealt with builders in the past but are not an expert at understanding how to deal with fire damage and you don’t want any nasty surprises down the road
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You have a busy job and do not have much time during a working day to supervise workmen but at the same time you are house proud and want your building works done perfectly.